INTERNATIONAL SHIPPING

International delivery times & costs

Italy and some of the Middle East, Africa, South America countries (Lebanon, Bolivia, Colombia, Kuwait, Jamaica, Central African Republic, Cameroon and some other countries)  Express delivery is not possible.

This is because the contract between the Korean post office and the post offices in each country is not concluded.

 

 

 

 

Average number of delivery days.

Actual delivery days can be lengthened or shortened for the following reasons:

Customs clearance, transportation conditions of transportation company, bad weather conditions

Important infomation

We ship from our warehouse in Korea. Order processing time requires at least 48 hours for shipments to be dispatched. Please note this can take longer during our sale periods and if an item you ordered is out of stock order processing times may be delayed.

Orders are processed Monday – Friday from 9am – 6.00pm GMT+9 (Korea Time). Orders placed on Friday, Saturday, Sunday GMT+9 (Korea Time) will be processed Monday GMT+9 (Korea Time).

Wrong shipping address

For any changes of shipping address, please contact us here : colorclshop@gmail.com

We are unable to redirect an order to another shipping address if your request submitted to us after 48 hours from your order date/time or your order has been dispatched. Please note changing your default shipping address in “Account” will not reflect in your recently made order.

Does COLORCL LENS ship to multiple addresses?

You may only ship to one address per order. If you wish to send items to multiple locations, you will need to place separate orders for each address.

Do you offer same day delivery?

We understand your needs and precious time. However, having our warehouse located in Korea, the shortest delivery time for Express is :
• 2-3 working days (Asia countries), and
• 3-4 working days (North America, Europe and Rest of world)

Please note that order processing time is between 9am – 6pm (Monday to Friday, GMT+9).

Free shipping

We have an on-going offer which is ‘ Free standard shipping’ for orders over $45 USD.

We have an on-going offer which is ‘Free Express Shipping’ for orders over $75 USD.

Is my package insured?

All items are insured against theft and accidental damage whilst in transit from COLORCL to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your package is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged package.

Please note that we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered with No Signature Required (NSR).

Where is my order?

We aim to dispatch all orders within 48 hours (Mon – Fri). Estimated delivery times are to be used as a guide only and commence from the date of dispatch, COLORCL is not responsible for any delays caused by destination customs clearance processes.

Once your order has been dispatched, you will receive email confirmation of your shipping details with a tracking number. You may also sign in to “My Account” to view and track the status of your order.

Tracing your shipment

Order dispatched by Standard Shipping (K-packet) is not immediately traceable, please allow 3 working days for your country local postal service to update the status in their system. Please note that most of the countries local postal services do not provide detailed online tracking information for packages dispatched by Standard Shipping (K-packet).

Express Shipping (EMS) is traceable.

Cancel an order?

Please contact us immediately if you wish to cancel an order.

In the event if an order has been dispatched, your cancellation will be treated as a RETURN, cancellation fee of 15% will be charged and shipping fee is non-refundable. The refund only will be issued after we received your return order and all return fee will be at customer’s expense.

Shipment lost in transit

We guarantee that you will receive what you have paid for. If your order is lost in transit, please contact us here.

<colorclshop@gmail.com >

We will get in touch with our shipping partners to verify your shipment status and proceed with appropriate actions.

Duties & Taxes

Prices on our site are exclude taxes and delivery costs. Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties, if accessed, will be billed to recipient by our shipping partners upon delivery. When ordering from COLORCL, customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and COLORCL cannot make any guarantees as to whether or not shipments will be subject to customs-related fees.