CANCEL & REFUND

CANCEL&REFUND only applied for when you didn’t receive the package.
If you already received the package, please check EXCHANGE&RETURN

Before ship out (If you have not yet received the tracking number email)

If you want to cancel and refund for your order before ship out, please contact us by email colorclshop@gmail.com
Please let us know your order number or if you don’t remember, your full name and email address that you put when order.

After ship out (If you already received the tracking number email)

Unfortunately after ship out, we can’t cancel your order and return the package. And COLORCL only accept when blister is not opened.
If you want refund, you should send the package back to us and you should bear the return shipping fee.
If it’s okay to you, please safely repackage the items you want to refund and send to below address :
Name: COLORCL
Address 1: 351, Sunmoon-ro, Tangjeong-myeon
City: Asan-si
State: Chungcheongnam-do
Country: Republic of Korea
Zip code: 31457
Phone: +82-70-7717-1110

And please let us know the return tracking number for tracking.
Refunds will be processed after it’s return.
Please note that in case of credit card, you can get credit instead partial refund.