DELIVERY & ORDER TRACKING

Where is my order? How long does it take?

Please check your email and find if you get confirmation email and tracking number email.
If you get only confirmation email, still your order is not shipped out.
If you get tracking number email, you can track your order with order number and your email address with below link:
https://colorcl.com/order-tracking
If need more help, please contact us by email, colorclshop@gmail.com, we can help you to get more detail information.

What if the tracking said delivery completed but didn't received the package?

Please contact us by email, colorclshop@gmail.com. We will help you about this problem.

What delivery method that COLORCL provide?

We provide standard by post office, EMS express by post office and DHL express. However, delivery services offered in each country are different.

Only DHL is available in my country, but it is too expensive. Is there another way?

We are so sorry but if there is only DHL available, that means we still can’t find better delivery service to your country considering delivery date and customs etc. So please understand about it.
We recommend to make your order with friends and family to make over 80 USD, because we offer free express shipping when the product fee is over 80 USD.
If you need more help about it, please contact us by email, colorclshop@gmail.com, maybe we can help you.

What differences between standard, EMS and DHL?

Standard and EMS is by post office. DHL express is by DHL express.
In case of Standard, delivery will take 7~30 days after ship out and delivered to PO box or front door. (6.3 ~ 7.5 USD, vary by country)
In case of EMS, delivery will take 3~14 days after ship out and delivered to receiver with signature. (28 ~ 31 USD, vary by country)
In case of DHL, delivery will take 3~5 days after ship out and DHL will deliver the package the way receiver requested. DHL will contact you when the package arrive in your country to communicate about delivery. (28 ~ 40 USD, vary by country)

How long does it take to ship out an order?

We ship from our warehouse in South Korea. From Monday to Friday, preparation time is maximum 48 hours except holiday.
Please note this can take longer during our sale periods and if an item you ordered is out of stock order processing times may be delayed. Orders are processed Monday – Friday from 9am – 6.00pm GMT+9 (Korea Time). Orders placed on Friday, Saturday, Sunday GMT+9 (Korea Time) will be processed Monday GMT+9 (Korea Time).

What if the package stuck in customs?

Since customs do random inspection, this is not the problem that usually occurred. So please contact us by email, colorclshop@gmail.com, COLORCL will help you about this problem.