EXCHANGE & RETURN

EXCHANGE & RETURN only available for unopened blister products.
COLORCL accept EXCHANGE & RETURN if customer contact us within 7 days of receipt of the package.
If because of the defective products, please check PRODUCT ISSUE.

Common Policy

COLORCL is responsible for factory defective and will help you get replacement or a refund.
However COLORCL can’t provide free exchange or refund service to the following cases:
-Order wrong products or put wrong addresses
-Choose wrong option(prescription) by customer’s decision
-Items are damaged or contaminated in user’s responsibility
So if above cases, customer should bear the return shipping fee. If it’s okay, please check the detail of RETURN&REFUND.

To prevent such errors, COLORCL send confirmation email to email address that customer put in billing details when order is placed.
So please check the confirmation email after you place your order.

EXCHANGE

If exchange and return due to simple remorse, customer should bear the return shipping fee and COLORCL will bear resend shipping fee for customer.
If you want exchange for the products that is not opened the blister, please safely repackage the items you want to exchange and send to below address :

please send back to below address:
Name: COLORCL
Address 1: 351, Sunmoon-ro, Tangjeong-myeon
City: Asan-si
State: Chungcheongnam-do
Country: Republic of Korea
Zip code: 31457
Phone: +82-70-7717-1110

And please let us know the return tracking number for tracking.
Exchange will be processed after it’s return.

RETURN & REFUND

If return and refund due to simple remorse, customer should bear the return shipping fee.
If you want return for the products that is not opened the blister, please safely repackage the items you want to return and send to below address :
Name: COLORCL
Address 1: 351, Sunmoon-ro, Tangjeong-myeon
City: Asan-si
State: Chungcheongnam-do
Country: Republic of Korea
Zip code: 31457
Phone: +82-70-7717-1110

And please let us know the return tracking number for tracking.
Refund will be processed after it’s return.