COMMON  QUESTIONS

Not a problem. Just follow the below instructions to order for individual lens values.

Step 1: check if both prescription values are available in the options.
Step 2: add the product that you want to your cart.
Step 3: proceed to checkout and write in the prescriptions that you want in the ‘Order Note’ section provided.
(eg. Please send me -1.00/-2.00 for my prescriptions.)

COLORCL will check your ‘Order note’ description and send your products according to your noted prescriptions.

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Yes. All of our contact lenses are made by leading contact lens manufacturers and thoroughly tested by our product specialists. It is important, however, to follow the instructions in the wear and care guide and regularly visit an eye care professional for optimal eye health.

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No, a prescription is not required to purchase COLORCL Contacts. Customers with prescriptions should follow the directions received from their eye care specialist. Though prescriptions are not sent directly to us, we’d gladly assist in guiding you through them. Feel free to contact us, colorclshop@gmail.com

*NOTE: Customers with prescriptions that list any value of SXL and AXIS, or SPH containing (+) should not order COLORCL Contacts. These values mean that customers have Astigmatism or Hyperopia, which COLORCL Contacts are not suitable for. Please contact us by email for more information concerning these values.

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-0.00 (plano) means non-prescription. So, if you don’t require prescription glasses then you can simply order for the value of -0.00. As for farsightedness and astigmatism, we currently do not carry lenses for those values. Please email us for more information. colorclshop@gmail.com

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Please click the following link for instructions on placing an order for both prescription and non-prescription lenses.

https://colorcl.com/how-to-order

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No, you can place an order without signing into an account, but we highly recommend registering for one so that you don’t miss out on product news, updates, and deals.

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If you have forgotten your password, please click ‘Lost Password?’ on the login page and follow the instructions.
https://colorcl.com/my-account/lost-password

If you don’t remember which email address you used to sign in, please contact us by email. colorclshop@gmail.com

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Delivery costs and taxes are not included in the prices listed on our site. All import taxes and duties are billed to the recipient of each shipment, meaning that customers are responsible for paying all customs-related fees. Customs policies vary by country, but for those residing in low-tax/tax-free countries may inquire about modified or reduced pricing. Please contact us by email for more information. colorclshop@gmail.com

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After an order has been placed, only a COLORCL representative can modify the shipping details. Please contact us by email, if shipping details need to be modified. colorclshop@gmail.com

*Please note that once an order has been shipped out, it is not possible to redirect the order to another address.

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Items cannot be added to orders that have already been placed.
However, customers that need to modify their order can simply cancel their original order and place a new one. 

*Please note that cancellations should be made before an order has been shipped out so as not to incur any cancellation fees.

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Yes, order confirmation will be sent to the email address provided during checkout. Be sure to check your inbox for it as the order may not have been placed successfully if it is not received. Please contact us by email if you haven’t received one. colorclshop@gmail.com

*Please note that order confirmations  may exist in different folders of your inbox. ie. spam, promotions, miscellaneous folders.

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Custom orders are not available at this time. Therefore, it is not possible to place an order for astigmatism, farsightedness and prescriptions with high values (above -8.00). Also, it is not possible to customize the BC, DIA, color and design for any of the lenses in our store.

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DELIVERY & ORDER TRACKING

Order confirmation is sent by email shortly after checkout.
Once an order is processed and shipped out, a tracking number is sent.
After receiving a tracking number, customers can use it to track their order by clicking on the following link: https://colorcl.com/order-tracking

*Please note that if a tracking number has not been received, it may mean that the order is still being processed and hasn’t been shipped out yet.

For any further information regarding tracking and order processing, feel free to contact us by email. colorclshop@gmail.com

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Sometimes the Post office updated the delivery completion when the delivery arrives at the local post office. And the order will be delivered within 3 business days of delivery completion update.

Please email us if the order is not delivered even 3 business days are passed. We can work with our shipping partners to locate your order.

https://colorcl.com/contact-us

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We offer Standard Shipping and EMS Express via the post office, and DHL Express.

*Please note that shipping carriers vary by country.

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Indeed, customs-related fees and regulations do impact the availability of shipping carriers for each country. The good news is we offer free express shipping on all orders over $70 USD. We recommend bundling orders with friends and family.

For more help or suggestions from our support staff, feel free to email us. https://colorcl.com/contact-us

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Standard Shipping and EMS express are services provided by the post office.
DHL express service is provided by DHL Global

Please check following link for (ETD) Estimated time of delivery:

https://colorcl.com/etd/

Estimated Shipping Fees
Standard Shipping – $6.30 to $7.50 USD
EMS Express – $28 to $31 USD
DHL Express – $28 to $40 USD

*Please note that shipping rates and transit times can vary by country

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On average, it takes up to 48 hours for orders to be fully processed and shipped out from our distribution center in South Korea. Processing times may be delayed due to holidays, sale periods, and the availability of items.

Operation Hours : Monday – Friday 9am – 6pm GMT+9 (Korea Time)
Processing for orders placed after 1pm Friday and on weekends will start the following Monday.

*Please note that all times listed reflect GMT+9 (Korea Time)

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Unscheduled Inspections of parcels at Customs are not very common. Please email our support staff for assistance.
https://colorcl.com/contact-us

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PAYMENT

Please email our support staff to assist you in placing your order. https://colorcl.com/contact-us

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Some cross border transactions (international purchases) may be declined by banks for security reasons. You may simply need to call your bank and verify that you would like the transaction to go through. After doing so, you can resubmit your order.

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We accept Visa, MasterCard, American Express, JCB AND PAYPAL. After selecting one of these options at checkout, you will be directed to the secure payment site to enter your card information. Once the transaction is complete, you will return to the ‘ORDER COMPLETE’ page so that you can look over your order details again.

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COLORCL only accepts USD. If you are a customer whose credit/debit card is not denominated in United States Dollars (USD), the final price will be calculated in accordance with the applicable exchange rates on the day your card company processes the transaction. Please note that COLORCL will not be responsible for fees incurred by banks for currency exchange rates.

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Our payment processor is fully PCI Level 1 compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. Rest assured that your card information is safe when shopping with us.

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During payment checkout, you are asked to provide a password to authenticate your purchase. This 3D Secure feature enables the shopper to enter a password to confirm their identity with the card issuer, thus improving the security of Internet payments.

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In the checkout page, we ask for your credit card certification value (CVV) code for increased security and protection against fraud.
For MasterCard, Maestro, and Visa credit cards, you can find this 3-digit value on the back of your card. For American Express cards, this 4-digit number is found printed on the front of your card. As required by law, we will never store your credit card CVV code anywhere. It is discarded after transmission during checkout.

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CANCELLATIONS & REFUNDS

Cancellations & refunds are only applicable for orders that have not been received.
For customers who have received their orders, please check the Exchanges & Returns section.

If you would like to make a cancellation or request a refund, you can email our support staff, https://colorcl.com/contact-us Please have your order number ready or the full name and email address used to place the order.

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Cancellations can not be made after an order has been shipped out. If you would like to request a refund, please send the package back to us. It is important to note that only items with unopened blisters are accepted, and the return shipment fees are the sole responsibility of the customer.

Tracking numbers for the return shipments should be emailed to https://colorcl.com/contact-us with the heading ‘Return Tracking Num/Refund’

Please safely repackage the items you want refunded and send them to the address below:

Name: COLORCL
Address 1: 351, Sunmoon-ro, Tangjeong-myeon
City: Asan-si
State: Chungcheongnam-do
Country: Republic of Korea
Zip code: 31457
Phone: +82-70-7717-1110

*All refunds are processed after the return items have been received and checked at the COLORCL distribution center. Refunds will be done exclude the shipping fee that customer paid when place order.

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EXCHANGES & RETURNS

Exchanges & Returns are only applicable for unopened blister packaging.
Customers have 7 days upon reception of their order to request an exchange from our COLORCL staff.
For defective products, please check the Product Issue section.

COLORCL is responsible for any factory defects and will replace defective products or refund the purchases.
However, COLORCL does not provide free exchanges or refund services in the following cases:

a) Ordering errors and wrong shipping addresses
b) Choosing the wrong options (prescriptions)
c) Items are damaged or contaminated after they have been received by the recipient.
d) Simple remorse by customer

In the above cases, customers are responsible for the return shipment fees. Please check the details in the Exchanges & Refunds sections.

To prevent such errors, COLORCL sends order confirmations to the email addresses specified by customers during checkout.
Please look over the order confirmation thoroughly after placing an order.

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If a customer is dissatisfied with a purchase and would like to request an exchange, the return shipment fees are the responsibility of the customer. However, COLORCL will cover the costs of shipping back a different product to the customer.

*Please note that exchanges are only applicable for unopened blister packaging. Exchanges will be processed after the items have been received and checked at the COLORCL distribution center

Tracking numbers for the return shipments should be emailed to https://colorcl.com/contact-us with the heading ‘Return Tracking Num/Exchange’

Please safely repackage the items you want exchanged and send them to the address below:

Name: COLORCL
Address 1: 351, Sunmoon-ro, Tangjeong-myeon
City: Asan-si
State: Chungcheongnam-do
Country: Republic of Korea
Zip code: 31457
Phone: +82-70-7717-1110

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If a customer is dissatisfied with a purchase and would like to return it and request a refund, the customer is responsible for the return shipment fees.

**Please note that refunds are only available for the product fee. Shipping fee that customer paid when place order is not refundable.

*Please note that Returns/Refunds are only applicable for unopened blister packaging. Returns/Refunds will be processed after the items have been received and checked at the COLORCL distribution center

Tracking numbers for the return shipments should be emailed to https://colorcl.com/contact-us with the heading ‘Return Tracking Num/RetRefund’

Please safely repackage the items you want Returned/Refunded and send them to the address below:

Name: COLORCL
Address 1: 351, Sunmoon-ro, Tangjeong-myeon
City: Asan-si
State: Chungcheongnam-do
Country: Republic of Korea
Zip code: 31457
Phone: +82-70-7717-1110

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PRODUCT  ISSUES

If you have any problems with the products you have received or are simply dissatisfied with our service,
our support staff is standing by to help resolve any issues you may have. Please email our support staff, colorclshop@gmail.com.

Click the link below to contact us:
https://colorcl.com/contact-us/

*** Please do not dispose of products such as contact lenses and blister labels until the problem is solved by COLORCL.