HOW TO ORDER
Step 1. Check Your Prescription
You should first visit a local optician or eye care professional and get an eye exam. After obtaining a copy, please look for the following values:
prescription (diopter), DIA(diameter) and BC(base curve)
Here’s an example: SPH -1.00, DIA 14.2mm, BC 8.6mm
*NOTE: Customers with prescriptions that list any value of SXL and AXIS, or SPH containing (+) should not order CL Contacts. These values mean that customers have Astigmatism or Hyperopia, which CL Contacts are not suitable for. Please contact us by email for more information concerning these values.
Step 2. Choose Your Products
Browse through our wide selection of lenses and choose the new look that is right for you! Once you have found your lenses, select the prescription values that were given to you by your optician.
We strongly recommend checking out some COLORCL lens reviews on Youtube or taking a closer look at the TrueFit images on our product page before choosing your colors.
Step 3. Add Your Items To Your Cart
Don’t forget to check and make sure the colors, prescription values, and quantities are correct.
Step 4. Apply Coupon Code (optional)
Step 5. Proceed To Checkout
Step 6. Fill In Billing Information
Be sure to double-check your email address! The order confirmation and tracking number will be sent to the email address you provide in this section.
Step 7. Fill In Shipping Information
If you want the order to be shipped to an address that is different from the billing address, fill-in the information on the form.
Be sure to ‘click’ the checkbox located right above the Shipping fill-in form.
Step 8. Leave An Order Note (optional)
You can leave some specific instructions here for our support staff to read.
eg: ‘I need individual prescriptions for each eye; -1.00/-2.00’
Step 9. Choose A Shipping Option
Standard Shipping and EMS express are services provided by the post office.
DHL express service is provided by DHL Global
(ETD) Estimated time of delivery:
Standard Shipping – 7 to 30 days to be delivered to the recipient’s front door or PO box after being shipped out.
EMS Express – 3 to 14 days to be delivered directly to the recipient after being shipped out. (signature required)
DHL Express – 3 to 5 days to be delivered to the recipient after being shipped out. Upon arrival to the country of destination, DHL contacts the recipient to inquire about preferred method(s) of delivery.
Estimated Shipping Fees
Standard Shipping – $6.30 to $7.50 USD
EMS Express – $28 to $31 USD
DHL Express – $28 to $40 USD
*Please note that shipping rates and transit times can vary by country
Step 10. Choose Payment Method
We accept Visa, MasterCard, American Express, JCB AND PAYPAL. After selecting one of these options at checkout, you will be directed to the secure payment site to enter your card information. Once the transaction is complete, you will return to the ‘ORDER COMPLETE’ page so that you can look over your order details again.
Step 11. Agree With Terms & Conditions
‘Click’ the terms & conditions highlighted in red. Then scroll down to the bottom of the page and ‘click’ I AGREE.
Step 12. Place Your Order
Step 13. Complete Payment
Step 14. Checking On Your Order
Order confirmation is sent by email shortly after checkout.
Once an order is processed and shipped out, a tracking number is sent.
After receiving a tracking number, customers can use it to track their order by clicking on the following link: https://colorcl.com/order-tracking
*Please note that if a tracking number has not been received, it may mean that the order is still being processed and hasn’t been shipped out yet.
On average, it takes up to 48 hours for orders to be fully processed and shipped out from our distribution center in South Korea. Processing times may be delayed due to holidays, sale periods, and the availability of items.
Operation Hours : Monday – Friday 9am – 6pm GMT+9 (Korea Time)
Processing for orders placed after 1pm Friday and on weekends will start the following Monday.
*Please note that all times listed reflect GMT+9 (Korea Time)