What can I do when my payment is refused?

Some cross border transactions (international purchases) are refused by bank for security reason. In order to make a purchase with us, you may need to call your bank to make an exception and then reorder again.

What payment method does COLORCL accept?

We accept Visa, MasterCard, American Express, JCB AND PAYPAL. When selecting this option at checkout, you will be directed to the secure payment site to enter your card information. Once the transaction is complete, you will return to ‘ORDER COMPLETE’ page so you can check your order details again.

How do I change currency?

COLORCL only accept USD. You are currently viewing the INTERNATIONAL version of our website so you will be billed in United States Dollar (USD).
If you are a customer whose credit/debit card is not denominated in United States Dollars (USD), the final price will be calculated in accordance with the applicable exchange rate on the day your card company process the transaction. Please note that COLORCL will not responsible for the fees that customer’s bank charge to customer for exchange rate.

How do I know my card information is safe?

Our payment processor is fully PCI Level 1 compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. Rest assured that your card information is safe when shopping with us.

What is 3D authentication?

During payment checkout, you are asked to provide a password to authenticate your purchase. This 3D Secure feature enables the shopper to enter a password to confirm their identity with the card issuer, thus improving the security of Internet payments.

What is CVV CODE?

In checkout page, we ask for your credit card certification value (CVV) code for increased security and protection against fraud.
For MasterCard, Maestro, and Visa credit cards, you can find this 3-digit value on the back of your card. For American Express cards, this 4-digit number is found printed on the front of your card. As required by law, we will never store your credit card CVV code anywhere and it is discarded after transmission in the checkout.