After an order has shipped (After a tracking number has been generated)

Cancellations can not be made after an order has been shipped out. If you would like to request a refund, please send the package back to us. It is important to note that only items with unopened blisters are accepted, and the return shipment fees are the sole responsibility of the customer.

Tracking numbers for the return shipments should be emailed to https://colorcl.com/contact-us with the heading ‘Return Tracking Num/Refund’

Please safely repackage the items you want refunded and send them to the address below:

Name: COLORCL
Address 1: 351, Sunmoon-ro, Tangjeong-myeon
City: Asan-si
State: Chungcheongnam-do
Country: Republic of Korea
Zip code: 31457
Phone: +82-70-7717-1110

*All refunds are processed after the return items have been received and checked at the COLORCL distribution center. For credit card transactions, customers may receive partial refunds due to transaction fees being non-refundable.

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