COLORCL is responsible for any factory defects and will replace defective products or refund the purchases.
However, COLORCL does not provide free exchanges or refund services in the following cases:
a) Ordering errors and wrong shipping addresses
b) Choosing the wrong options (prescriptions)
c) Items are damaged or contaminated after they have been received by the recipient.
In the above cases, customers are responsible for the return shipment fees. Please check the details in the Exchanges & Refunds sections.
To prevent such errors, COLORCL sends order confirmations to the email addresses specified by customers during checkout.
Please look over the order confirmation thoroughly after placing an order.