If a customer is dissatisfied with a purchase and would like to request an exchange, the return shipment fees are the responsibility of the customer. However, COLORCL will cover the costs of shipping back a different product to the customer.
*Please note that exchanges are only applicable for unopened blister packaging. Exchanges will be processed after the items have been received and checked at the COLORCL distribution center
Tracking numbers for the return shipments should be emailed to https://colorcl.com/contact-us with the heading ‘Return Tracking Num/Exchange’
Please safely repackage the items you want exchanged and send them to the address below:
Address 1: 351, Sunmoon-ro, Tangjeong-myeon
Country: Republic of Korea
Zip code: 31457