Frequently Asked Questions

Please check our Instructions For Use.

Always wash and dry your hands thoroughly before handling contact lenses. Clean, disinfect, and store reusable lenses using fresh contact lens solution recommended for soft contact lenses.
Never use tap water, bottled water, saliva, or previously used solution.
Please check the product page and packaging for the replacement period. The replacement period begins as soon as the blister pack is opened. Do not continue using lenses that are damaged, cloudy, contaminated, expired, or uncomfortable.

Please check our Instructions For Use.

Remove the lenses immediately and do not reinsert them.
If pain, redness, irritation, blurry vision, excessive tearing, discharge, swelling, or sensitivity to light continues after removing the lenses, please contact an eye-care professional promptly.

- If the issue occurred during the first wear, please keep the lenses, blister packs, and labels, and contact COLORCL with your order number, clear photos, and a description of the issue. We will carefully review the case for a possible product-related issue.
- If the lenses were worn previously without any problems, several factors may need to be considered, including the condition of the lenses, cleaning and storage, deposits, and the length of use. We will review each case individually based on the information provided.

Please do not dispose of the lenses or packaging until our review has been completed. After reviewing the case, we will let you know what assistance may be available.

Returns or exchanges due to a change of mind, an incorrect color selection, or an incorrect prescription selection are accepted only for unopened blister packs and require prior approval from COLORCL. Opened contact lenses cannot be returned or exchanged for hygiene and safety reasons unless COLORCL confirms that the product may be defective. Customers are responsible for return and reshipping fees for customer-requested returns or exchanges.
For more details, please contact us with your order number.

Yes. You can pay by credit card through PayPal without creating or logging into a PayPal account.

At checkout, select PayPal as your payment method. When the PayPal login page opens, look for “Pay with Credit Card” or “Pay without Logging In” below the login section.

Select that option and enter your credit card information to complete the payment.

Please note that the wording or availability of this option may vary depending on your country or PayPal's local settings.

Coupon codes must be entered at checkout before completing your order. Only one coupon or promotional code can be used per order, and codes cannot be combined unless otherwise stated. You must be logged in to earn and use reward points. Members earn 5 points for every $1 spent and may also receive points through eligible account activities and promotions. Reward points can be redeemed for discount coupons through the Rewards panel:

- 500 points: $5 coupon
- 1,000 points: $10 coupon
- 2,000 points: $20 coupon
- 4,000 points: $40 coupon

Reward coupons are subject to the same one-code-per-order policy. Please note that unused reward points may expire after 180 days of account inactivity.

After completing checkout, you will receive two emails:

- An order confirmation email
- A separate email containing our bank account details

Bank Transfer is not processed automatically. Please review the account details and arrange the transfer directly through your bank. International bank transfers generally take 3~14 business days to arrive. Your order will remain on hold and will not be processed for shipment until the full payment has been received and confirmed. Please note that customers are responsible for any bank transfer fees.

Orders are usually processed and shipped within 1~2 business days from our distribution center in South Korea. Our operating hours are Monday through Friday, 9:00 AM~5:00 PM KST (Seoul Time), excluding Korean public holidays. Orders placed after 9:00 AM KST (Seoul Time) on Friday, during the weekend, or on a public holiday will begin processing on the next business day. Processing may take longer during sale periods, holidays, or when additional stock confirmation is required. If you do not receive an order confirmation shortly after placing your order or a shipping confirmation within two business days, please check your spam, junk, or promotions folder.

We currently offer the following payment methods:

- PayPal
You can pay through PayPal using a credit or debit card. A PayPal account is not required; simply select the guest checkout option and enter your card details.
- Bank Transfer
Bank Transfer is not an automatic online payment. After placing your order, you must send the payment separately using the bank details provided by email. International bank transfers may take several business days to arrive, and your order will remain on hold until the full payment has been received and confirmed.

If you would like to use Apple Pay, please place your order by selecting Bank Transfer at checkout and then contact COLORCL to request a payment link.

There may be several reasons why you have not received your order confirmation email:

- The email may have been filtered into your spam, junk, or promotions folder
- The email address entered during checkout may be incorrect
- Your payment may not have been completed successfully

Please check your email folders and payment status first. If your payment shows as completed but you still cannot find the confirmation email, please contact us with your full name, the email address used during checkout, and your payment transaction ID.

A payment may appear as pending if PayPal or your card issuer is reviewing, delaying, or temporarily holding the transaction. Until the payment is completed, we do not receive the funds or sufficient transaction details to investigate it. Please contact PayPal or your card issuer for further information.

If more than one transaction appears, please check the status of each one. Only one payment can be completed for each order. Any additional pending or temporary authorization transactions should be canceled or released automatically. For immediate details about a pending or duplicate-looking transaction, please contact PayPal or your card issuer directly.

When reporting a product issue, please provide the following information:

- Your order number
- The product name and power
- A detailed description of the issue
- Whether the issue occurred during the first wear or after previous use
- Whether one or both lenses are affected
- Clear photos of the lens
- Photos of the blister label, including the lot number and expiration date
- Photos of the outer box or packaging, if relevant

Please keep the lenses, blister packs, box, and product labels until our review has been completed. We may request additional photos, videos, or further information depending on the issue.

Stop using the lens immediately and do not dispose of the lens, blister pack, box, or product label until the review has been completed. Please contact COLORCL with:

- Your order number
- The product name and power
- A description of the problem
- Clear photos of the lens Photos of the blister label and lot information
- Photos of the packaging, if relevant

Additional photos, videos, or a return of the product may be requested. After reviewing the information, COLORCL will advise whether a replacement, refund, or another resolution is available.

Please keep the product unopened and contact COLORCL as soon as possible. To help us review the issue, please provide:

- Your order number
- A photo of all items received
- Clear photos of the product labels
- A photo of the shipping label or packing information

Once we confirm that the wrong product was sent, we will provide an appropriate replacement or refund.

These measurements describe the size, shape, and design of the contact lens:

- BC (Base Curve): The curvature of the lens. It affects how the lens fits on your eye.
- DIA (Diameter): The total diameter of the lens from edge to edge.
- Graphic Diameter: The diameter of the colored design. A larger graphic diameter generally creates a more enlarging effect.
- Pupil Diameter: The size of the clear, uncolored center area of the lens design.

Please check the specifications listed on each product page. Lens fit depends on your individual eye shape, so we recommend consulting an eye-care professional if you are unsure which specifications are suitable for you.

The expiration date is printed on the individual blister pack and may also appear on the outer product box. [EXP] Please check the date before opening the lens. The format may vary depending on the product, such as YYYYMMDD or MM/YYYY.
Do not use lenses after the printed expiration date or if the blister pack is damaged, leaking, or unsealed.

Yes, free shipping is available when your order meets the minimum purchase amount for the selected shipping method:

- K-Packet: Free on orders over $80
- EMS Express: Free on orders over $100
- DHL Express: Free on orders over $120

Available shipping methods vary by destination country. Free-shipping requirements may also differ during special promotions or limited-time events. Please add at least one product to your cart and enter your country and postal code on the cart page to check the available shipping methods, current rates, and free-shipping benefits for your address.

If your package is delayed or marked as delivered but cannot be found, please check the following:

1. Confirm your shipping address.
Make sure the full address was provided correctly. If the address is not a single-family home, it must include all necessary details, such as an apartment, unit, room, or building number.

2. Check common delivery locations (K-packet)
K-Packet shipments may be delivered to a mailbox, P.O. box, front porch, garage, reception desk, parcel locker, or another secure location near the address.

3. Contact the local carrier directly.
The local carrier can usually provide the most accurate delivery details. Although COLORCL can also submit an inquiry, responses may take longer because we must contact the local carrier through the Korean shipping provider. In some cases, the local carrier may provide delivery information only to the recipient.

4. Contact COLORCL if the package is still missing.
If the carrier cannot locate or resolve the delivery, please contact our customer service team with your order number and tracking number. We will review the case and assist you as much as possible.

Tracking updates may temporarily pause while your package is being processed by customs, transferred between carrier facilities, or waiting for the next available flight. Delays may also occur due to high shipping volumes, public holidays, severe weather, wildfires, or other local disruptions. A temporary lack of updates does not necessarily mean there is a problem. Unless the tracking shows an alert, delivery failure, customs issue, or other exception, please allow additional time for the next scan to appear. For a more detailed status check, please contact our customer service team with your order number and tracking number. We will be happy to look into it for you.

Customs duties, import taxes, and clearance fees are generally the customer's responsibility. The amount and payment method vary depending on the destination country and selected shipping service. For K-Packet, taxes are normally charged after the package arrives at customs. However, for certain countries where prepaid taxes are required by default, the applicable charges will be collected at checkout. For EMS Express and DHL Express, please check the description shown with each shipping option:

- Customs & Duties Paid by Customer: Any applicable charges will be collected from the recipient during customs clearance or before delivery.
- Taxes & Duties Prepaid: The applicable import charges are collected at checkout.

Please review the selected shipping option carefully before completing your order. Additional customs or clearance charges may still apply if required by the destination country's authorities.