Frequently Asked Questions

Cancellations & Refunds

Refunds must fully be processed by our store, which can take 3 to 7 business days depending on the volume of refund and cancellation requests. After our store has processed and submitted the refund to the financial institution with which you used to pay for your order, it takes 1 to 3 days for PayPal and 7 to 14 days for Credit Card Issuers to place the funds back into your account.

If a refund is not completed within that time, please contact the PayPal customer service center or Card issuer for details.

To Go to PayPal Customer Service Center (US), Click here! 

If the order has not been shipped out from our distribution center in Korea, it can be cancelled by contacting us by email. Our support staff will check your email during business hours and cancel your order.

If you received a tracking number by email, it means your order has already been shipped out and taken by the courier. If the order has already been shipped out, it is not possible to cancel your order. In this case, the package should be returned to the COLORCL distribution center in Korea. Please refer to the 'Exchanges&Returns' section in our Terms & Conditions.

Click here to go to ch eck our Terms & Conditions.

Cancellations & refunds are only applicable for orders that have not been received. For customers who have received their orders, please check the Exchanges & Returns section. 

- Prior to an order being shipped (Before a tracking number has been generated)
If you would like to make a cancellation or request a refund, you can email our support staff, support@colorcl.com  Please have your order number ready or the full name and email address used to place the order.

- After an order has shipped out (After a tracking number has been generated)
Cancellations can not be made after an order has been shipped out. If you would like to request a refund, please send the package back to us. It is important to note that only items with unopened blisters are accepted, and the return shipment fees are the sole responsibility of the customer.

Tracking numbers for the return shipments should be emailed to support@colorcl.com with the heading ‘Return Tracking Num/Refund’

Please safely repackage the items you want refunded and send them to the address below:

Name: COLORCL
Address 1: 351, Sunmoon-ro, Tangjeong-myeon
City: Asan-si
State: Chungcheongnam-do
Country: Republic of Korea
Zip code: 31457
Phone: +82-70-7717-1110

* All refunds are processed after the return items have been received and checked at the COLORCL distribution center. Refunds do not include shipping fees that are paid by customers to receive and return the purchased products, except in cases where customers have been sent the wrong products or have received damaged products. 

Common Questions

Contact lenses do not require animal based ingredients in the manufacturing process. In most cases, contact lenses are synthetic and chemically produced using ingredients like silicone, plastic polymers called hydrogels, and fluorine which have nothing to do with animals and do not involve animal testing. So most contact lenses, including ours, can be considered Vegan-Friendly.  

Contact lenses are classified as Grade 2 medical devices by the US FDA (Food and Drug Administration, US), CE (European Conformity) and the FDA of most other countries. A company who manufactures a product using a new material is obligated to submit the product for animal testing by the FDA for approval of the new material. Such companies usually experiment with samples submitted early in product development stage to ensure that they meet all safety standards. And no animal testing is required for later products made with the same material.

Taking advantage of this, some companies obtain a certification without having to conduct any animal test and make lenses out of materials that have already been developed and proven to be safe. And thus they promote them as products that have not been tested on animals.

Our company also manufactures products by using previously approved safety materials and adding our own technologies which improve wearing comfort. So the contact lenses that we produce and sell are products that are not directly tested on animals. Animals are not used in any shape or form by our company; from raw materials, manufacturing, packaging, and all the way up to sales. 

However, we don't advertise our contact lenses to be Cruelty-Free because we can't say with certainty that the company that received initial approval for the ingredients we use did not involve some form of animal testing in getting FDA approval. 

Our company is simply able to sidestep that process because it has already been done by another company. 

So, in short, we do not condone animal testing and do not use any animal based ingredients. Some other company may have to get the ingredients approved, and other contact lens manufacturers like ourselves are able to run our business without the use of animals.  

Yes. All of our contact lenses are made by leading contact lens manufacturers and thoroughly tested by our product specialists. It is important, however, to follow the instructions in the wear and care guide and regularly visit an eye care professional for optimal eye health.
 

Custom orders are not available at this time. Therefore, it is not possible to place an order for astigmatism, farsightedness and prescriptions with high values (above -8.00 for color contact lenses). Also, it is not possible to customize the BC, DIA, color and design for any of the lenses in our store.
 

When the service becomes available in the future, we can notify you by email. If you would like to receive an email, please go to the link below and subscribe,

Go to schedule notification for Custom Orders
 

No, You don't need to have an account or be a member of our store to place an order. However, we highly recommend registering  as members receive many benefits such as discounts, referral points, and much more. 
 

No, You don't need to have an account or be a member of our store to place an order. However, we highly recommend registering  as members receive many benefits such as discounts, referral points, and much more. 
 

Yes, we currently do business with a number of retailers in Asia, Europe, and the Americas. It is, however, important to note that wholesale purchases are not available for some countries due to customs restrictions or agents who may already be contracted to represent the brand in a particular region. 

Before send us any inquiries about wholesale, please be sure to read the following:

a) Our product has received CE and ISO approval and KGMP approval, but has not yet received FDA approval.
b) Contact lenses are medical devices. The import and export of medical devices is different from other products. (Legal considerations must be reviewed.)

c) The minimum MOQ required for wholesale purchase is 50 products per order.
d) The unit price varies depending on the quantity of the order.
e) Order quantity and frequency will be checked periodically and more discounted price can be offered.
f) The duties&taxes and shipping fee is due to the buyer.

g) Wholesale buyers will no longer be accepted in countries that already have exclusive agent. (Jordan, Russia...)
h) Exclusive contracts can be contracted if they meet a certain amount considering sales.
i) Selling to countries where ColorCL is not permitted may be disadvantageous in the future.


If you would like to receive a quote for wholesale purchase, please copy and paste the questions below into our Contact-Us page heading Wholesale.

      ◆ Questionnaire for Wholesale purchase

  • How knowledgeable are you about medical device, contact lenses and imports&exports?
  • Which country will you be shipping our products to? Also, which country are you planning to sell in?
  • How are you going to sell it? (Instagram store, Online store, Offline store, etc...)
  • How many items do you want to purchase? (MOQ is 100 items of lenses.)

 * The answer may be delayed depending on the situation. But if you send us an e-mail, we will process it sequentially, so please allow us some time to check your email. Thank you so much! 

Those who meet certain conditions will be given the opportunity to join the Affiliate Program.

To take part in the program, you must have a social media account and a certain number of followers and subscribers.

Even if the above conditions are met, the following additional factors are reviewed periodically to determine whether participants in the affiliate program fit the needs of the brand. 

a) Update cycles for new posts
b) Number of views per post
c) Types of content
d) The quality of pictures and/or videos
e) Knowledge of contact lenses
d) Performance in the Referral Program
e) Level of enthusiasm and effort with which content is made

* Association with the Affiliate program is not permanent. Participants in the Affiliate program will be reviewed every six months and the collaboration may be terminated if the results from periodic review do not meet the aforementioned conditions. Other brand related concerns may also be a factor for terminating a collaboration. 


*Tip! For those that have done well in the referral program, we are more than happy to review your application for our affiliate program.
However, rather than waiting on an application to go through, there is plenty to benefit from focusing on the referral program. 


You can apply for the Affiliate program through the link below:

- Application for Affiliate Program of ColorCL
https://forms.gle/uPDoMg3fkwAUrVco9

After an application is filled out and sent, it will be reviewed by our marketing team. If an applicant is selected, notification will be sent to the email address listed on the application.


If you already have an account, log in with below link:
https://www.affiliatly.com/af-1025691/affiliate.panel  

If you have forgotten your password, please click ‘Forgot Password?' on the login page and follow the instructions.

- Login page of ColorCL
https://colorcl.com/account/login

If you don’t remember which email address you used to sign in, please contact us by email. 

Click here to Go to our Contact-Us page. 

You can place your order by following these quick and easy steps:

0. Check your prescription from eye care specialist

(When you place an order on our website, you don't need to submit a prescription. However, it is recommended that you check the prescription to select the correct size and Power (SPH). If you make an order without checking a prescription, we would like to inform you that you we may not help you for the problem of the wrong size.)

TIP! The most frequently manufactured lens size in a world are Base Curve 8.6 mm and Diameter 14.2 mm

1. Add the items you want to your cart

2. View the items in your cart and check if they are correct

3. Apply a coupon code if you have one and then proceed to checkout

4. Fill in all billing and shipping information

(Be sure to double-check your email address! The order confirmation and tracking number will be sent to the email address you provide in this section.)

5. Choose a shipping option and method of payment

6. Check the total price and place your order

7. Complete payment

8. Check if your order confirmation has arrived in your inbox

(sent to the email address you provide during checkout)

9. Check the name, address, phone number and email address in your order confirmation.

( If there are any errors in your order confirmation, please email us and let us know right away. You can contact us via our Contact-Us page.)

10. Wait for the tracking number to be sent to your email.

(The tracking number will be sent after your package has been picked up by the post office or DHL express)

11. Check the tracking number and track your order often.

(Please note that postal carriers will not deliver packages directly to an individual. Postal carriers will place them in a mailbox or leave them near the front door.)

12. Check the delivered package

(If there is something wrong with the package, please email us within 7 days of receiving the package. You can contact us via our Contact-Us page.) 

Our referral program is for registered members who have made purchases at our store. It is a way for our current members to benefit from referring their friends and family members to the site, who also receive an incentive for visiting. 

To take advantage of our referral program, simply sign up for a free account on our site. After completing registration, you can receive your ‘personal link’ via the loyalty program widget located on the bottom left corner of the webpage. 

Once a friend or family member visits our site through your unique link, a pop-up box will appear on the bottom left corner of the webpage.

After your referral clicks the ‘claim your gift’ tab, a coupon code will arrive in his or her inbox. If your referral completes an order and makes a purchase, you will be rewarded with 500 points, which can be exchanged for a $5 off coupon. 

*Note

Customers who abuse the program as In the following cases, will be subject to being blocked from participating in the program along with their referrals. 

1. Generating a coupon code  with your own link and making a purchase 

2. Using a fake email address to generate a coupon code

3. Any fraudulent use or unfair use of the program 

Only one coupon code can be used per order. So, be sure to consider this before converting your points into coupons.
 

Confirmation email will be sent to the email address you provided when the order is complete with payment.

If you have not received Confirmation email, please check the other inbox (i.e. spam, promotion) first.

If emails are not in other inbox either, please email us via our Contact-Us page with heading 'Common Questions'. Our support staff will check to see if there's anything wrong with your order. 

If more than one order are placed to the same receiver & address, COLORCL will send an email to customer to confirm the orders are duplicated or not.  So if you place a new order even though there is an order that has not yet been shipped, delivery may be delayed because of the confirmation process.

If you want to quickly move on these steps, Please contact us via our Contact-Us page with the heading 'Modify order (pre-ship)', with the following information:

  • Email address
    Orders that are placed by same email address will be shipped together.
  • Shipping method
    Required if orders are ordered by a different shipping method.
    • Shipping charges may be refunded if the total price of the total product exceeds the free shipping limits. Refund will be made if customer paid shipping fee twice.

* If a special discount is applied other than a certain percentage off discount (i.e. 10% off), the parcel will be shipped together but the shipping fee will not be refunded. 

** If you place a new order after the previous order has been shipped, we are unable to proceed both orders together. 

Delivery costs and taxes are not included in the prices listed on our site. All import taxes and duties are billed to the recipient of each shipment, meaning that customers are responsible for paying all customs-related fees. Customs policies vary by country, but for those residing in low-tax/tax-free countries may inquire about modified or reduced pricing. Please contact us by email for more information. support@colorcl.com 

Several measurements are used to indicate the size of the lens, mainly the base curve and diameter. These are used to represent the actual size or shape of the lens.

Base curve

Base curve measurement indicates how curved the contact lens is. The smaller the baser curve, the more round the front of the lens becomes. Steep lenses are tight on the cornea, so the circulation of tears is not smooth, which can lead to corneal due to lack of oxygen. Flat lenses do not hold the lens of the cornea and keep moving in the eye. But even if the lens is Steep, if the lens is too small for the eye, it is possible for the lens to move without being fixed on the eye. Therefore, it is recommended to wear the correct base curve lenses for wearing comfort.  

Diameter
"Diameter" means the diameter of the lens. "Graphic diameter" means the diameter of the part of the color.  "Pupil diameter" means the diameter of the pupil hole (uncolored part).
The common misconception is that if the "Diameter" is the same, it would cover all cornea in the eyes. As described at the picture below, the important thing for the color lenses is actually "Graphic Diameter".
Usually, if the "Diameter" is big, "Graphic diameter" is big. And if the " Diameter" is small, the "Graphic diameter" is small. However, for some special designs of the color contacts, there are exceptions. So if you are looking for a lens that can cover all your eyes, make sure to check the "Graphic diameter". 

Our lenses are made of PC Hydrogel. PC Hydrogel means a product containing this substance in a lens material or coated with this substance.
PC is short for Phosphorylcholine, a biocompatible material commonly used in medical implants and prosthetics. It is safe and non-rejective material in the human body, as it is used in medical devices for human implantation, with the same molecular structure as protein cells in the human body. Also, because they tend to stay hydrated than other materials, lenses contain this substance can stay moist for longer.All lenses made by COLORCL is made of PC Hydrogel. But, there's a slight difference. As mentioned above, PC Hydrogel means a product containing PC in a lens material or coated with PC. COLORCL is using both types of materials.

Siesta collections that are designed for up to six months of use are PC Hydrogel based on Polymacon. The lenses made by mixing the polymacon with the PC and coating it with the PC.
Lenses that are designed for a week or a month use are upgraded PC Hydrogel based on Polymacon. The amount of contents of PC is higher than the lenses for up to six months of use. Relatively, lenses can stay moisturized longer, but they are slightly less durable and can be difficult to use for longer periods of time than a week or a month.
Blanc Rosé, Herrys Blossom and Lucid Dream collections are the latter cases. These products are also Silicone Hydrogel and PC Hydrogel because it  contains Silicone Hydrogel for lens material and coated with PC. It also called Si-PC Hydrogel. (Label can be marked silicone hydrogel or PC Hydrogel.)

** Components may be updated later, so please check the product details at the product page before ordering. 

Coupon codes are valid for one year from the time the coupon codes are generated. If a coupon code is not used within that time, it will be voided and unavailable for use. Coupon codes can not be reverted back into points once they expire. 

Yes, order confirmation will be sent to the email address provided during checkout. Be sure to check your inbox for it as the order may not have been placed successfully if it is not received. Please contact us by email if you haven’t received one. support@colorcl.com

*Please note that order confirmations  may exist in different folders of your inbox. ie. spam, promotions, miscellaneous folders. 

Exchanges & Returns

If you have read and agree to the terms in our Exchange Policy, please take some time to read some more details regarding exchanges below. 

If you haven’t read our Exchange policy yet, please click the link below and look it over first. 

- What is your Exchanges&Returns policy? by ColorCL FAQ
https://www.getgobot.com/kb/-Lf3exTN3dOJHbvPnzKy/a/-Lj06GrMNPFK5Yu_fdaU 


The Exchange process is as follows:

1. Please check to see if an exchange is possible for you

   - Exchange is possible if following conditions are met:
   a) Blister is unopened
   b) A request for the exchange has been made within 7 days of receiving the product (If for special reasons you have exceeded 7 days, our staff can help you if you kindly explain it to us!)

   - Exchanges are not possible for the following:
   a) Free Products
   b) Trial Samples

* If you return a product without first confirming it with a ColorCL representative, you may have to pay for the return shipment fee.

2. Go to the local post office, safely repackage the items and send the package via 'First Class International Mail' or 'Priority International Mail'

The Return Shipping fees must be paid by the sender (customer). ColorCL will pay for shipping the replacements back to the customer.

(※The following is based on the US and may vary slightly by country.)

You can use 'First-Class Mail International' for returns.
Returns take approximately one month on average from the US, but may differ in other countries.

If you want it done more quickly, you can use 'Priority International Mail Service'. It's a little more expensive than 'First-Class International Mail' but delivery only takes 6 to 10 business days! (Prices start at $25.85~)

Our address for return shipments is:

Name: COLORCL
Address 1: 351, Sunmoon-ro, Tangjeong-myeon
City: Asan-si
State: Chungcheongnam-do
Country: Republic of Korea
Zip code: 31457
Phone: +82-70-7717-1110 

* Please use the same name and email address used in placking the original order for filling out the sender information.

It's okay if you would like to use a different courier, please do so at your discretion. However, all replacements will be sent via the Post office or DHL express.

3.  Send the following information to ColorCL (By sending us this information, we can help you receive your replacements faster!)

   a) Return Tracking number
   b) Picture of the product (You can take a picture of the products before sealing the package. All products to be returned must be visible in the picture.)
   c) List of products you would like to have exchanged
   d) List of products you would like to receive for the returned items in (c)

You can send this information via our Contact-Us page with heading 'Exchanges & Returns*'.

4. Receiving the replacement

After the package arrives at out distribution center in Korea, it is inspected by our Quality Control team. After confirming the items in the package, the replacements are put in a new package and shipped out using the same method of shipment used in the original order. If you ordered with Standard shipping, your replacements will be shipped with Standard shipping as well. If you would like to upgrade your shipping method, you will have to pay extra.

Standard shipping is $7 and DHL express is $28 for the US. If you selected Standards shipping for your original order but would like to have your replacements shipped via DHL express, and additional shipping fee of $21 will be required.

The price varies by country so please Contact-Us if you would like to know more about the additional fees for upgrading shipping. 

If you have read and agree to the terms in our Returns Policy, please take some time to read some more details regarding returns below.

If you haven't read our Returns policy yet, please refer to one of our FAQ "What is your Exchanges&Returns policy?".


The Returns process is as follows:

1. Please check to see if a return is possible for you

   - A Return is possible if the following conditions are met:
   a) Blister is unopened
   b) A request for the Return has been made within 7 days of receiving the product
       (If for special reasons you have exceeded 7 days, our staff can help you if you kindly explain it to us!)

   - Returns are not possible for the following:
   a) Free Products
   b) Trial Samples

* If you return the product without first confirming it with a ColorCL representative, you may have to pay for the return shipment fees.

2. Go to the local post office, safely repackage the items and send the package via 'First Class International Mail' or 'Priority International Mail'

The Return Shipment fees must be paid by the sender (customer).

If all the products from the original order are included in the package, and the conditions detailed in the returns policy are fully met, the customer will given a full refund.

(※The following is based on the US and may vary slightly by country.)

You can use 'First-Class Mail International' for returns.
Returns take approximately one month on average from the US, but may differ in other countries.

If you want it done more quickly, you can use 'Priority International Mail Service'. It's a little more expensive than 'First Class International Mail' but delivery only takes 6 to 10 business days! (Prices start at $25.85~)

Our address for return shipments is:

Name: COLORCL
Address 1: 351, Sunmoon-ro, Tangjeong-myeon
City: Asan-si
State: Chungcheongnam-do
Country: Republic of Korea
Zip code: 31457
Phone: +82-70-7717-1110 

* Please use the same name and email address used in placing the original order for filling out the sender information.

If you would like to use a differnet courier, please do so at your discretion.

3.  Send the following information to ColorCL (By sending us this information, we can help you receive your replacements faster!)

   a) Return Tracking number
   b) Picture of the product (You can take a picture before sealing the package. All the products to be returned must be visible in the picture.)
   c) List of the products you would like to return

You can send this information via our Contact-Us page with heading 'Exchanges & Returns*'.

4. Processing Refunds

After the package arrives at our distribution center in Korea, it is inspected by our Quality Control team. After confirming all the items in the package, a refund is processed and submitted to the financial institution with which the customer made the original purchase.

If all the items from the original order are received by our distribution center, a full refund will be processed. If some items are missing or only a part of the original order is received, a partial refund for the exact value of the items received by the distribution center will be processed.

If you have any further questions regarding refunds and returns, please use the Contact-Us page and use the heading 'Exchanges & Returns*'. 

*** Please do not dispose of products such as contact lenses and blister labels until the problem is solved by COLORCL. 


Exchanges & Returns are only applicable for unopened blister packaging.
Customers have 7 days upon reception of their order to request an exchange from our COLORCL staff.
For defective products, please check the Product Issue section. 

COLORCL is responsible for any factory defects and will replace defective products or refund the purchases.


However, COLORCL does not provide free exchanges or refund services in the following cases:

a) Ordering errors and wrong/insufficient shipping addresses
b) Choosing the wrong options (prescriptions)
c) Items are damaged or contaminated after they have been received by the recipient.
d) Simple remorse by customer

In the above cases, customers are responsible for the return shipment fees. Please check the details in the Exchanges & Refunds sections.

To prevent such errors, COLORCL sends order confirmations to the email addresses specified by customers during checkout.
Please look over the order confirmation thoroughly after placing an order.

- EXCHANGES
If a customer is dissatisfied with a purchase and would like to request an exchange, the return shipment fees are the responsibility of the customer. However, COLORCL will cover the costs of shipping back a different product to the customer.

The same applies for customers who have received free or discounted shipping from events, coupons , and promotions. The same shipping method used to receive the order is to be paid for in re-shipping it back to the ColorCL Distribution Center.

*Please note that exchanges are only applicable for unopened blister packaging. Exchanges will be processed after the items have been received and checked at the COLORCL distribution center

Tracking numbers for the return shipments should be emailed to support@colorcl.com with the heading ‘Exchanges & Returns’

Please safely repackage the items you want exchanged and send them to the address below:

Name: COLORCL
Address 1: 351, Sunmoon-ro, Tangjeong-myeon
City: Asan-si
State: Chungcheongnam-do
Country: Republic of Korea
Zip code: 31457
Phone: +82-70-7717-1110

Please check our other FAQ with title "How do I make exchanges?" for further exchange procedures:


- Returns&Refunds
If a customer is dissatisfied with a purchase and would like to return it and request a refund, the customer is responsible for the return shipment fees.

**Please note that refunds are only available for the product fee. Shipping fee that customer paid when place order is not refundable.

*Please note that Returns/Refunds are only applicable for unopened blister packaging. Returns/Refunds will be processed after the items have been received and checked at the COLORCL distribution center

Tracking numbers for the return shipments should be emailed to support@colorcl.com with the heading ‘Exchanges & Returns’

Please safely repackage the items you want Returned/Refunded and send them to the address below:

Name: COLORCL
Address 1: 351, Sunmoon-ro, Tangjeong-myeon
City: Asan-si
State: Chungcheongnam-do
Country: Republic of Korea
Zip code: 31457
Phone: +82-70-7717-1110 

Instructions for Use

For optimal eye care and health, it is recommended that a multi-purpose lens solution from a reputable brand be used often to clean the lenses. You can purchase our Largo solution from our store or visit your nearest pharmacy or supermarket. Lens cases are also necessary to store the lenses when they are not being used. Again, be sure to keep  the inside of the lens case clean and avoid leaving it uncapped as dust and other small debris may enter into the case.  

The lens case and solution must be regularly replaced to allow prolonged use of the lenses without any hygiene problems. Hygiene problems refer to the proliferation of microorganisms or contamination of lenses by proteins deposited on the surface of the lens or contact with something unsanitary. Therefore, before touching the lenses, the lens case, and the lens solution, make sure to wash your hands.

Below are some tips for managing the lens case and the solution. We've also included the replacement cycle for them.

LENS CASE

  1. Make sure that the lens case is rinsed in clean water and dried thoroughly before using (DO NOT CLOSE THE LID OF THE CASE WHEN DRYING)
  2. The lens case must be replaced EVERY THREE MONTHS.
  3. Keep the lens case in cool, dry place (DO NOT STORE IN THE BATHROOM)

LENS SOLUTION

  1. Be sure to use a multipurpose solution or a solution formulated for lenses when storing the lenses (THE EYE MUST NOT COME IN CONTACT WITH SOLUTIONS THAT ARE ONLY MEANT FOR CLEANING)
  2. Never use an expired lens solution
  3. When storing used lenses, Replace the lens solution at least ONCE A DAY and if possible, do not store lenses in the same solution for more than three days.
  4. Keep the lens solution in a cool dry place (DO NOT STORE IN THE BATHROOM) 

It's not easy to find the correct side of the lens because it retains a round plate shape even if it's flipped out. However, you can definitely find a difference in the edge of the lens. The lens is originally shaped like the edge is curled into a circle, but when it is flipped out, the edge is relatively outward.

These changes are, in fact, not as clear as shown in Picture A. If you look at the picture B, because the right side (Wrong side) also retains some shape, you may think it is not flipped out. But compared to the left side (Correct side), we can say the right side is flipped out.

Therefore, the user must flip it several times to find the correct side before wearing it. 

Picture A (Image example)

Picture B (Example of real lens)

HOW TO WEAR


※ Wash your hands so that you don't transfer dirt and germs to your eye before Wearing, Removing and Cleaning the lens. Try to avoid moisturizing soaps, as they are not good for contact lenses. Then, dry your hands with a lint-free towel.

  • Wearing

1. Rinse the lens case clean with flow water and fill with lens solution. The lens solution must be for storage purpose. Do not use the lens solution for cleaning purpose.

2. Take the lens off from the container and completely immerse it in the lens solution of the lens case. Soak it for at least 10 minutes.

3. Lift the lens using a silicon-treated lens tweezers to avoid damaging the lens.

4. Check that lens is flipped or not. There's no obvious difference as shown in the picture below, so flip it over several times and check it out. If lens is flipped out, colors may look different or may cause discomfort.

6. Approach the lens slowly toward the cornea and attach it lightly, looking in a mirror (Mind not to close an eye).

7. If the lens is attached to the cornea correctly, take the finger for widening the eyelid off slowly.

  • Removing

1. Discard the lens solution in the lens case and the lens case clean with flow water.

2. Add a new solution into the lens case. Do not top-off the old solution.

3. Identify the location of a lens, looking in a mirror carefully.

4. Raise an upper eyelid with the finger of the left hand, lower a lower eyelid with the middle finger of the right hand and pick the lower part of the lens with the thumb and the index finger of the right hand to pull it out. Be careful not to let your fingernails touch the lens.

5. Soak the lens completely in the solution and close the lid.

    ※ The lens case must be replaced EVERY THREE MONTHS. The lens solution in the lens case must be replaced AT LEAST ONCE A DAY and if possible, do not store lenses in the same solution for more three days.

  • Cleaning

1. Wash your hands so that you don't transfer dirt and germs to your eye. Try to avoid moisturizing soaps, as they are not good for contact lenses. Then, dry your hands with a lint-free towel.

2. Clean the lens with the recommended solution. Cleaning removes eye-produced buildup, cosmetics and other debris that impairs lens comfort. The FDA recommends that you rub the lens in the palm of your hand with a few drops of solution, even if you are using a "no-rub" product.

3. Rinse the lens again to remove the loosened debris, making sure to take as long as the package directs: Rinsing is an important step.

4. Place the lens in your clean lens case or lens holder and fill it with fresh solution; don't "top off" your old solution.

5. Repeat steps two through four for your other lens. 

Modify Order (Pre-ship)

Yes, adding/deleting and changing items to an existing order is available if the order has not been shipped yet.

Please email us the details via our Contact-Us page with the heading 'Modify order (pre-ship)'. Please provide the details for the product(s) you would like to add and your order number. If you don't know your order number, include the email address with which you used to place your original order.

If you give us the wrong information and our staff is unable to find the order, and/or the order has been shipped while waiting for your  reply, it will not be possible to modify the original order. So please double-check your information before sending it to us.

Our support staff will contact you during working hours and send an email regarding the changes for the order.
If you have to pay extra, email with the heading "payment needed to update order" will be sent and you can pay the extra in the email. You can then confirm the changes in the email, and click the Pay now button to deposit the difference. After the payment has been received , the modified order will be shipped during our normal business hours.
If there is some fees that need to be refunded, we will refund for the amount and send email regarding the refund and the order will be shipped within our business hours.

** If discount coupon codes are used at a certain rate, the discount rate applies equally to the added products or changed products. However, if an order has been ordered using a special event coupon code such as 2+1 or 1+1, the discount may not apply when the order is changed. In such cases, it is recommended to cancel and order again. For cancellation, please check one of our FAQ, "I need to cancel my order. What should I do?". 

Coupon code can only be used before an order is placed during checkout.

If you ordered without applying a coupon code, we recommend that you cancel your order and re-order with the coupon code.

In the following case, please place another order and email us via our Contact-Us page with the heading 'Cancellation (Pre-ship)' to cancel the previous order.

* If you don't apply the coupon code and instead write it into the order note, the order will not be shipped. And we will send you an email asking if you would like to cancel and re-order or if you would like to continue with the order without any changes. 

Yes, upgrading the shipping method for an existing order is available for orders that have not been shipped. 

Please email us the details via our Contact-Us page with the heading 'Modify order (pre-ship)'. We need the details for the shipping method you would like to change and your existing order number. If you don't know your order number, include the email address with which you used to place your original order.

If you give us the wrong information and our staff is unable to find the order, and/or the order has been shipped while waiting for your  reply, it will not be possible to modify the original order. So please double-check your information before sending it to us.

Our support staff will contact you during business hours and send an email regarding the changes to the order with the heading "payment needed to update order". You can confirm the changes in the email, and click the Pay now button to deposit the difference. After the payment has been received, the order will be shipped during normal business hours.

If it's urgent and you don't have the time to wait a response, we recommend you cancel the existing order and place a new one. This is the fastest way to get your package because you will not have to wait for a response.  In this case, please contact us via our Contact-Us page with the heading 'Cancellation (pre-ship)' to cancel your existing order.
Please note that cancellations are not available after the order has been shipped. 

After an order has been placed, only a COLORCL representative can modify the shipping details. Please contact us by email via our Contact-Us page heading 'Modify Order (Pre-ship)'  if shipping details need to be modified.

*Please note that once an order has been shipped out, it is not possible to redirect the order to another address. In this case, please check our Exchanges & Returns policy. 

Order Tracking

Order confirmation is sent by email shortly after checkout.

Once an order is processed and shipped out, a ship-out notification email is sent.

After receiving a ship-out notification email, customers can use it to track their order. Just click the ‘View Order’ link in the email and then click the tracking number. 

*Please note that if a tracking number has not been received, it may mean that the order is still being processed and hasn’t been shipped out yet.

For any further information regarding tracking and order processing, feel free to contact us via our Contact-Us page. 

According to our shipping data, it takes 3 to 14 days on average to reach the next carrier depot.

So, if there aren’t any particular updates that are out of the ordinary such as Undelivered, Failed Delivery alert etc., your package is on-schedule. 

The Estimated Time for Delivery depends on the shipping option you chose during checkout. 

You can check the information for your chosen method of delivery in 'Account > Orders'.

An example is shown below.

It states that the average time for delivery is 7~20 days and a maximum delivery time of 30 days.

So if there are no updates, and the  tracking information shows ‘In-transit',  everything is on-schedule. Simply wait for the package to arrive within the remaining 20 days. 

The number of days (7~20, maximum 30) varies by country.

If the package does not arrive within the period shown in the estimated time for delivery, (20 days for the example), please contact us by email at support@colorcl.com. Our support staff will work with shipping partners to see if there are any issues with your package. 

Unscheduled Inspections of parcels at Customs are not very common. Please email our support staff for assistance.
support@colorcl.com 

Sometimes the post office updates the status as 'delivered or completed delivery' as soon as packages arrive at the local post office, and not when packages have been delivered to an address. Please allow 3 business days upon seeing the update for delivery.

Please email us if your order is not delivered within that time. We will work with our shipping partners to locate your order.

support@colorcl.com 

Payment

Our payment processor is fully PCI Level 1 compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. Rest assured that your card information is safe when shopping with us. 

COLORCL only accepts USD. If you are a customer whose credit/debit card is not denominated in United States Dollars (USD), the final price will be calculated in accordance with the applicable exchange rates on the day your card company processes the transaction. Please note that COLORCL will not be responsible for fees incurred by banks for currency exchange rates. 

Currently, you can only pay with PayPal, and if you want to pay with the bank transfer, please contact us via email, support@colorcl.com.  

* According to the PayPal policy of each country, in some countries, PayPal payments can only be made by signing up as a member. 

We do not charge any fees other than the product price and shipping cost shown on our website. If the amount withdrawn from your account does not match the balance shown during checkout, please contact the PayPal customer service center. (If you paid through the 'other payment method' at our shop, please contact us by our Contact-Us page heading 'Payments*'.

It is also important to take into consideration the fee related to currency exchange and transaction fees imposed by Paypal and other financial institutions.

We accept PAYPAL only at this moment. After selecting PayPal at checkout, you will be directed to the PayPal site to enter your card information. Once the transaction is complete, you will return to the ‘ORDER COMPLETE’ page so that you can look over your order details again.

* Membership may be required in accordance with PayPal regulations in each country.
 

During payment checkout, you are asked to provide a password to authenticate your purchase. This 3D Secure feature enables the shopper to enter a password to confirm their identity with the card issuer, thus improving the security of Internet payments.
 

In the checkout page, we ask for your credit card certification value (CVV) code for increased security and protection against fraud.
For MasterCard, Maestro, and Visa credit cards, you can find this 3-digit value on the back of your card. For American Express cards, this 4-digit number is found printed on the front of your card. As required by law, we will never store your credit card CVV code anywhere. It is discarded after transmission during checkout. 

Some cross border transactions (international purchases) may be declined by banks for security reasons. You may simply need to call your bank and verify that you would like the transaction to go through. After doing so, you can resubmit your order.
 

Prescriptions

No, a prescription is not required to purchase COLORCL Contacts. Customers with prescriptions should follow the directions received from their eye care specialist. Though prescriptions are not sent directly to us, we’d gladly assist in guiding you through them. Feel free to contact us via our Contact-Us page heading 'Prescriptions'.

*NOTE: Even if we don't require a prescription, the customer must check the prescription before ordering it. If customer orders without checking prescription, we may not be able to assist you in further problems due to order wrong prescription.

*NOTE: Customers with prescriptions that list any value of CYL and AXIS, or SPH containing (+) should not order COLORCL Contacts. These values mean that customers have Astigmatism or Hyperopia, which COLORCL Contacts are not suitable for. Please contact us by email for more information concerning these values. 

We currently do not carry any lenses for those values. 

If you are still interested in our variety of lenses, we suggest you order for the value of -0.00 (non-prescription).

The rich colors of our lenses will still impress even with eye-glasses on.

Lenses for Farsightedness are still at the developmental stage, but we will contact you as soon as they become available for release. 

The value -0.00 from the options (SPH) list means 'non-prescription' or plano. So, if you don’t require prescription glasses, then you can simply order for the value of -0.00.
 

Not a problem. Just follow the below instructions to order for individual lens values.

  1.  Check if both prescription values are available in the options.
  2.  Add the product that you want to your cart with your Right eye prescription.
  3. Proceed to checkout and write in the prescriptions that you want in the 'Order Note' section provided.
    (eg. Please send me R -1.00/L -2.00 prescriptions for my Siesta Brown lenses.)

COLORCL staff will check your 'Order note' description and send your products according to your noted prescriptions.

Also, there are some products that cannot be shipped for different prescription and should be ordered for your each prescription. 

Siesta Weekly (Original)
Siesta Black Monthly
Siesta Weekly Clear
Siesta Weekly Crystal Shades


*NOTE: If you select non-prescription (-0.00) even though your prescription is not non-prescription(-0.00), ship out will be delayed because your order must be modified before ship out.

*NOTE: If you enter a Power (SPH) that is not available for sale on the colorcl.com website, COLORCL will send you an email informing you that the power (SPH) is not available. In such cases, the order may be delayed in shipping. So, please make sure you order the power (SPH) available on the site, and if you need help reading the prescription, please Feel free to contact us via our Contact-Us page heading 'Prescriptions'.  

Product Enquiry

Lenses with a one week month cycle, should only be used for one month.

Contact lenses have 'wearing periods' or 'wear cycles'. You should only use lenses for the length of time labeled on packaging.

If you choose to use lenses for over a month or past the one month wear cycle, there may be problems that occur due to extended use. COLORCL is not responsible for any problems that may occur due to improper usage of contact lenses.

So we recommend that you only use the lenses for the designated wearing period. 

Lenses with a one week wear cycle, should only be used for one week. Contact lenses have 'wearing periods' or 'wear cycles'. You should only use lenses for the length of time labeled on packaging.

If you choose to use lenses for over a week or past the one week wear cycle, there may be problems that occur due to extended use. COLORCL is not responsible for any problems that may occur due to improper usage of contact lenses.

So we recommend that you only use the lenses for the designated wearing period. 

Lenses with a one week wear cycle, should only be used for one week. Contact lenses have 'wearing periods' or 'wear cycles'. You should only use lenses for the length of time labeled on packaging.

If you choose to use lenses for over a week or past the one week wear cycle, there may be problems that occur due to extended use. COLORCL is not responsible for any problems that may occur due to improper usage of contact lenses.

So we recommend that you only use the lenses for the designated wearing period. 

As the label states, lenses have a life cycle of 5 years from the date of sterilization. You can check the expiration date on the blister labels of our contact lenses.

There is an hourglass symbol on the blister label.

*Hourglass symbol

Next to this symbol, there are numbers listed:

a) YYYYMMDD
b) MM/YYYY

These indicate the expiration date.

For example, '20230815' correlates to 2023 August 15th.
For another example, '03/2023' correlates to 2023 February 28th.
If the blister pack remains unopened, the lenses are sterile and safe for use until this date. 

If you plan on storing your lenses for a long time after purchase, make sure you keep them in a cool dry place.

If possible, please use the lenses as soon as possible. We have specified that we can only help exchange or refund products if they are defective and we are contacted within seven days of receiving the lenses. It may be hard to help if you find a defect after too much time has passed.

*Please note that if the blister is opened, they will only be available for the replacement period listed on our website from the date they are opened.

If you need any help, please contact us via our Contact-Us page heading 'Product Enquiry' 

he amount of time it takes to restock a product varies, so it is difficult to give a definitive answer. Please e-mail us for questions regarding products that are currently out-of-stock. You can contact us via our Contact-Us page heading 'Product Enquiry'. 

MIMOO Lashes are made with Synthetic hair. We don't sell mink rash made from animal hair for animal protection. Even if it's a synthetic hair, our MIMOO Lashes offer natural and richness at a reasonable price! 

All of our products, except for the Siesta Weekly & Monthly line, have a maximum 6 month wear cycle.

However, since contact lenses are disposable, the wear cycle also depends on care and maintenance.

The Siesta Weekly line has a wear cycle of 1 week and the Siesta Monthly line has a wear cycle of 1 month as the names imply.

(Wear cycles start immediately after the blister-packaging is opened) 

Product Issues

*** Please do not dispose of products and labels until the problem is solved by COLORCL.

*** Please follow the following only if the defective product is not a lens. If you have a problem with your lenses, please find other relevant articles.


If you have received a defective product, please contact us via our Contact-Us page with heading 'Product Issue', with answers of the questions below. Our support staff will help you right away!

◆ Questionnaire for Quick customer service (Product Issue-Non-lens only)

  • Do you still have the label of defective product? If so, please attach the picture of the product and label.
    (The picture you sent us will be used for future meetings with the factory to improve quality. Also, it's for our support staff to verify the product.)
  • If we are sure that the product is defective, we will refund or send a replacement. If we can take action, which do you prefer, a refund or a replacement?
    (If you choose a replacement, we will ship you the replacement as the fastest delivery option we can offer, along with a free gift.)

Thank you so much. Our support staff will contact you during business hours.


Just in case, the following are the cases that we are unable to offer you free exchange or refund:

a) Ordering errors and wrong shipping addresses
b) Choosing the wrong options (prescriptions)
c) Items are damaged or contaminated after they have been received by the recipient.
d) Simple remorse by customer

For more details, please check our Exchanges & Returns Policy.

*** Please do not dispose of products such as contact lenses and blister labels until the problem is solved by COLORCL.  


If you have received a product that has different colors, power(prescription), etc., please contact us via our Contact-Us page with heading 'Product Issue', with answers of the questions below. Our support staff will help you right away!

◆ Questionnaire for Quick customer service (Product Issue-Wrong product)

  • Do you still have the label of defective product? If so, please attach the picture of the product and label.
    (The picture you sent us will be used for future meetings with the factory to improve quality. Also, it's for our support staff to verify the product. )
  • Please send us your prescription from eye care specialist if it's a matter of prescription. Or else, please provide us with information to say that you have ordered the correct prescription for your eyes.
  • If we are sure that the product is defective, we will refund or send a replacement. If we can take action, which do you prefer, a refund or a replacement?
    (If you choose a replacement, we will ship you the replacement as the fastest delivery option we can offer, along with a free gift.)

Thank you so much. Our support staff will contact you during business hours.


Just in case, the following are the cases that we are unable to offer you free exchange or refund:

a) Ordering errors and wrong shipping addresses
b) Choosing the wrong options (prescriptions)
c) Items are damaged or contaminated after they have been received by the recipient.
d) Simple remorse by customer

For more details, please check our https://colorcl.com/pages/exchanges-returns-policyExchanges & Returns policy .

*** Please do not dispose of products such as contact lenses and blister labels until the problem is solved by COLORCL. 

*Please proceed with the process below if there is no noticeable defect on the surface on the lens. If the lens has defect that you can see with naked eyes, please check the other Article, 'The lenses I received were ripped/scratched/dried.'


If you have blurred vision when you're wearing a lens, firstly, we recommend to clean the lens follow our instructions. If it's not solved, it may be for the following reasons:

Wrong sizes
Values representing the size o the lens are typically Base curve and Diameter.
If Base curve and Diameter of the lens is too small for your eyes, there may be space between the lens and the eye, resulting in poor vision correction and blurred vision.

Wrong prescription
The lenses of COLORCL cannot be corrected for astigmatism. Even though there are astigmatism, if you wear COLORCL lenses, you may feel blurry due to uncorrected astigmatism. If you want to check you have astigmatism or not, please check your prescription and see if CYL and AXIS has some values. If it's not blank, it means you have astigmatism.

For accurate confirmation, if you would like assistance from COLORCL, please contact us via our Contact-Us page with heading 'Product Issue', with answers of the questions below.


◆ Questionnaire for Quick customer service (Product Issue-Blurry)

  • When did you start wearing contact lenses?
  • How often do you wear contact lenses?
  • Can you explain how it looks blurry?
  • Before contacting us, what have you tried to solve the problem?
  • Please attach the label of the products that you received.
  • Please attach prescription from eye care specialist. If you don't have, please attach the label of the contact lens you wore before our products. If your eyesight is good enough that you don't need a prescription, you don't have to submit it.
  • If correct prescription was ordered by customer but problem is not solved after cleaning process, we will refund or send a replacement. If we can take action, which do you prefer, a refund or a replacement?
    (If you choose a replacement, we will ship you the replacement as the fastest delivery option we can offer, along with a free gift. Replacement is available only one time and will be refunded if the same issue arise again for a replacement.)

Thank you so much. Our support staff will contact you during business hours. 

*** Please do not dispose of products such as contact lenses and blister labels until the problem is solved by COLORCL. 

*Please proceed with the process below if there is no noticeable defect on the surface on the lens. If the lens has defect that you can see with naked eyes, please check the other Article, 'The lenses I received were ripped/scratched/dried.'


In most cases, blurriness or discomfort while wearing contacts is due to the buildup of debris or protein deposits. To see if this is the case, try following some quick tips for cleaning the lenses.

1. Wash your hands so that you don't transfer dirt and germs to your eye. Try to avoid moisturizing soaps, as they are not good for contact lenses. Then, dry your hands with a lint-free towel.

2. Clean the lens with the recommended solution. Cleaning removes eye-produced buildup, cosmetics and other debris that impairs lens comfort. The FDA recommends that you rub the lens in the palm of your hand with a few drops of solution, even if you are using a "no-rub" product.

3. Rinse the lens again to remove the loosened debris, making sure to take as long as the package directs: Rinsing is an important step.

4. Place the lens in your clean lens case or lens holder and fill it with fresh solution; don't "top off" your old solution.

5. Repeat steps two through four for your other lens.

6. Soak the lens in the new solution for at least 1 hour and try it on.

Also, please check if it's flipped out before wearing it.

(It may be difficult to discern whether the lenses are 'flipped' or not, so we recommend you check twice to see if they are in the right position, 'flipped outwards'.)

If the problem persists, please copy and paste the questions below into our Contact-US page and send us your answers. Our staff will check your mail during our business hours and answer it.

In fact, uncomfortable issue of the lens is, very frequent problem at the same time and also a matter that can not know exactly the reason. If the user consult an doctor, the doctor may find the reason of an issue. However, most will only be instructed not to use the contact lenses.

Therefore, if something like this happens, please contact us via our Contact-Us page with heading 'Product Issue', with answers of the questions below. ColorCL will offer a replacement for one time. Free re-shipment is only possible with the same shipping method as the original order. If the same problem occurs on replacement, ColorCL will refund the product in question.


◆ Questionnaire for Quick customer service (Product Issue-Uncomfortable)

  • When did you start wearing contact lenses?
  • How often do you wear contact lenses?
  • What defects are there in the product?
  • Before contacting us, what have you tried to solve the problem?
  • Do you still have the label of defective product? If so, please attach the picture of the product and label.
    (It's okay if we can't check the defect with the picture. The picture you sent us will be used for future meetings with the factory to improve quality. Also, it's for our support staff to verify the product.)
  • If we are sure that the product is defective, we will refund or send a replacement. If we can take action, which do you prefer, a refund or a replacement?
    (If you choose a replacement, we will ship you the replacement as the fastest delivery option we can offer, along with a free gift.)

Thank you so much. Our support staff will contact you during business hours.

*** Please do not dispose of products such as contact lenses and blister labels until the problem is solved by COLORCL.
 

*** Please do not dispose of products such as contact lenses and blister labels until the problem is solved by COLORCL. 

*Please proceed with the process below if there is no noticeable defect on the surface on the lens. If the lens has defect that you can see with naked eyes, please check our FAQ, 'The lenses I received were ripped/scratched/dried.'


There are many reasons why the lens feels burning. To see the reason of the burning issue of your contact lenses, check the following cases and find out the cause.


Foreign substance
If the lens is covered with foreign substances such as dust or pollen, the user may feel burning issue. Or the soap, shampoo, hand cream and cosmetics that have not been washed out of your hands can also cause burning issue.  Because most problems occur for this reason, it is very simple, but it is very important to wash your hands and rinse the lens case well.

Related Article for solution:
How To Wear / Removing / Cleaning the contact lenses?
How long can I use the lens solution and lens cases?

Sensitivity to preservatives
It's possible that the preservatives in the solution where the lenses are stored makes burning issue. Therefore, the lens must be placed at least 10 minutes in a multi-purpose solution or other lens solution for storage purpose before use. In this process, cleaning solution contains the hydrogen peroxide must not be used.

Related Article for solution:
How To Wear / Removing / Cleaning the contact lenses?

Proteins attached on the lens surface
If you wear a lens even one time, the protein in your eyes will be attached on the lens you wear. This protein cannot be completely removed even if the lens is properly cleaned and disinfected. As the amount of attached protein increases over time, the lens's oxygen permeability decreases and can cause irritation to the eye and burning sensation. Since the degree of protein being attached varies from person to person, the amount of protein remaining on the lens is different even if used at the same time.
The best way to remove the protein from the lens is to use a lens cleaner containing hydrogen peroxide. However, if possible, we recommend not using the solution containing hydrogen peroxide. Or, we recommend to use Largo solution after clean the lens with solution containing hydrogen peroxide. The reason can be found in the link below.

Related Article for solution:
Can I use Hydrogen Peroxide lens solution to clean my contact lenses?
How To Wear / Removing / Cleaning the contact lenses?

Dry eyes
A person whose eyes are drier than others gets hurt easily. If you get a scratch on your eyes, such as your fingernails, you can feel burning when you wear contact lenses. For beginners who don't wear lenses well, there are quite a few cases where they stick their lenses on their fingers for a long time and stab their eyes in the process of trying to wear them. If this is the case, it is recommended not to wear contact lenses for at least a week and, if possible, to consult a doctor. It is also recommended that you put eye drops in at least once an hour if you wear them at a later.

Related Article for solution:
Should I use eye drops?

Lens allergy
Some people may have allergic to certain lens materials. Lens allergic reactions are accompanied by symptoms such as red eyes, itchiness and watery eyes. If this is the first time you've worn a lens from a blister, and you see side effects such as swollen eyes, blurred vision, or sore eyes, you should stop wearing it immediately and go to see a doctor. 

Related Article for solution:
Instructions for use of ColorCL contact lenses


In fact, burning issue of the lens is, very frequent problem at the same time and also a matter that can not know exactly the reason. If the user consult an doctor, the doctor may find the reason of an issue. However, most will only be instructed not to use the contact lenses.

Therefore, if something like this happens, please contact us via our Contact-Us page with heading 'Product Issue', with answers of the questions below. ColorCL will offer a replacement for one time. Free re-shipment is only possible with the same shipping method as the original order. If the same problem occurs on replacement, ColorCL will refund the product in question.

◆ Questionnaire for Quick customer service (Product Issue-burn)

  • When did you start wearing contact lenses?
  • How often do you wear contact lenses?
  • What defects are there in the product?
  • Before contacting us, what have you tried to solve the problem?
  • Do you still have the label of defective product? If so, please attach the picture of the product and label.
    (It's okay if we can't check the defect with the picture. The picture you sent us will be used for future meetings with the factory to improve quality. Also, it's for our support staff to verify the product.)
  • If we are sure that the product is defective, we will refund or send a replacement. If we can take action, which do you prefer, a refund or a replacement?
    (If you choose a replacement, we will ship you the replacement as the fastest delivery option we can offer, along with a free gift. Replacement is available only one time and will be refunded if the same issue arise again for a replacement.)

Thank you so much. Our support staff will contact you during business hours.

** In the event that the user's error is evident as follows, the user must pay for the reshipment fee.
     - Lenses are damaged or contaminated after they have been received by the recipient
     - User has not followed instructions that is provided by ColorCL 

*** Please do not dispose of products such as contact lenses and blister labels until the problem is solved by COLORCL. 

*Please proceed with the process below if there is no noticeable defect on the surface on the lens. If the lens has defect that you can see with naked eyes, please check the other Article, 'The lenses I received were ripped/scratched/dried.'


There can be many reasons why the lens moves too much in the eye. There are some solutions, so check the reasons below and try the correct solution.


Flipped lens
If the lens is incorrectly flipped, the lens will continue to move without being positioned correctly in the eye. When you wear the flipped lens, it will move up along your eyelids every time you blink. This will continue, and in serious cases, the lens may travel with the eyelids and then slip into the back of the eyeball. If the lens stays in this position for an extended period of time, it can dry out and cause eye injuries. If this happens, put a few drops of solution and blink so that the lens can slide back forward. If you can't get it out, you should go see a doctor right away.
For information on how to distinguish the correct side of the lenses, please check the link below.  

Related Article
How to wear/removing/cleaning the contact lenses?
How to distinguish if lens is flipped?

Wrong sizes
The base curve and diameter are usually used to indicate the size of the lens. If this value is too small or too large, the lens may continue to move without being positioned in the eye. For further details, please refer to the link below.

Related Article
What is Base curve and Diameter?


If something like this happens, please contact us via our Contact-Us page with heading 'Product Issue', with answers of the questions below. ColorCL will offer a replacement for one time. Free re-shipment is only possible with the same shipping method as the original order. If the same problem occurs on replacement, ColorCL will refund the product in question. 


◆ Questionnaire for Quick customer service (Product Issue-move around a lot)

  • When did you start wearing contact lenses?
  • How often do you wear contact lenses?
  • What defects are there in the product?
  • Before contacting us, what have you tried to solve the problem?
  • Do you still have the label of defective product? If so, please attach the picture of the product and label.
    (It's okay if we can't check the defect with the picture. The picture you sent us will be used for future meetings with the factory to improve quality. Also, it's for our support staff to verify the product.)
  • If we are sure that the product is defective, we will refund or send a replacement. If we can take action, which do you prefer, a refund or a replacement?
    (If you choose a replacement, we will ship you the replacement as the fastest delivery option we can offer, along with a free gift. Replacement is available only one time and will be refunded if the same issue arise again for a replacement.)

Thank you so much. Our support staff will contact you during business hours. 

Please don't wear a lens if it is torn,scratched, ripped or dried. It can damage your eye health.

a) If there was a problem like this when the blister was first opened, we will arrange for you to receive refund or a replacement for the defective product.

b) If the lens is torn, scratched or dried due to the user's carelessness, the replacement can only be sent once, and the re-shipment fee must be paid by the customer. Re-shipment fee varies by country and delivery method. (Only available if contact is made within 7 days of receipt.)

If you would like help, please contact us via our Contact-Us page with heading 'Product Issue' with the answers of questions below. Our support staff is standing by to help resolve any issues you may have.


◆ Questionnaire for Quick customer service (Product Issue-ripped/scratched/dried)

  • When did you start wearing contact lenses?
  • How was the lens ripped/scratched/dried?
  • Do you still have the label of defective product? If so, please attach the picture of the product and label.
    (It's okay if we can't check the defect with the picture. The picture you sent us will be used for future meetings with the factory to improve quality. Also, it's for our support staff to verify the product.)
  • If we are sure that the product is defective, we will refund or send a replacement. If we can take action, which do you prefer, a refund or a replacement?
    (If you choose a replacement, we will ship you the replacement as the fastest delivery option we can offer, along with a free gift.)

Thank you so much. Our support staff will contact you during business hours.

*** Please do not dispose of products such as contact lenses and blister labels until the problem is solved by COLORCL. 

Reward Points

Of course you can. Please contact us via our Contact-Us page heading 'Reward Points'. Our support staff will help you revert the coupon code back into points. 

Our current loyalty program does not provide any rewards for YouTube videos. However, there are times when we manually give customers points for video reviews. If you would like to receive points for the review that you posted on YouTube, please send us the link to your video review via our Contact-Us page heading 'Reward Points'. Our staff will reward you with 500 points per video after viewing your review.

Duplicate reviews of the same product by the same customer may not be rewarded with points.

*If you post and delete the video in a short period of time, the points may be taken back from the account without prior notice.

If you are interested in a long-term collaboration with our brand, please send your application to our Affiliate program after checking our FAQ, "How can I join your Affiliate program?"

Yes, members from our previous site need to re-register on our new site.

After re-registering, all the points from past orders will automatically be credited to the newly made membership. It is important that the same email address used to register in the previous account be used again for the new account.

Please follow the instructions below to re-register for an account. 

1) Go to the login page: https://colorcl.com/account/register

2) Put your name, email address and password to create a new account.

3) The following message will show up:

4) Go to your email and check the email verification that was sent. 

5) Click the link in the verification email and then register your account on our new website

6) Check if your points from past purchases on our previous site have been credited to your new account. (It may take up to a week for points to be credited)

*If the points are not credited to your new account within a week, please email our support staff. Support@colorcl.com 

Shipping

Yes, we do ship to Puerto Rico via DHL Express. With DHL Express, packages are received within 3-5 days after being processed and shipped out from our distribution center.

If you would like to have your order shipped to Puerto Rico, simply select the United States (US) for the country and Puerto Rico for the state during checkout. 

On average, it takes up to 48 hours for orders to be fully processed and shipped out from our distribution center in South Korea. Processing times may be delayed due to holidays, sale periods, and the availability of items.

Operation Hours
Monday – Friday 9am – 6pm GMT+9 (Korea Time)
Processing for orders placed after 10am Friday and on weekends will start the following Monday.

Forwarding time
  * Standard shipping & EMS express shipping
     - Orders placed before 10 am will be shipped at 5pm the same day
  * DHL express
     - Orders placed before 10 am will be shipped at 4pm the same day

*Please note that all times listed reflect GMT+9 (Korea Time) 

Indeed, customs-related fees and regulations do impact the availability of shipping carriers for each country. The good news is we offer free express shipping on all orders over $70 USD. We recommend bundling orders with friends and family.

For more help or suggestions from our support staff, feel free to email us at support@colorcl.com 

* Due to Covid19,  the delivery service provided by the International Post office has been suspended. For now, only DHL express is available. If the post office resumes the services, we will provide the service again. Thank you for your understanding and patience.


Standard Shipping and EMS express are services provided by the post office.

DHL Express is provided by DHL express (Global).


Estimated Time of Delivery (ETD) can be checked at the cart page. At least one product must be added at the cart to check the ETD.

Please check following link for (ETD) Estimated time of delivery:

https://colorcl.com/cart

Estimated Shipping Fees


Standard Shipping – $6.50 to $8.0 USD
EMS Express – $28 to $31 USD
DHL Express – $28 to $40 USD

*Please note that shipping rates and transit times can vary by country 

he time for delivery varies by country and method of delivery. For more information, you can check the estimated delivery time by entering the destination country on the cart page!

You can see the Estimated Shipping Calculator by adding at least one product into your cart.

Go to the cart page, Click here!


For the delivery service provided by the post office, the delivery date depends on the processing speed of each country's post office, so please check the delivery date on the cart page or check-out page before ordering.

On average, DHL express takes 3 to 6 business days. 

* Brazil shipping is temporarily opened on 10th September 2019 for the Standard shipping delivery You can order in our site, colorcl.com

* Turkey shipping is temporarily available if customer agree with the tax&duties, starting 17th September 2019 for the Standard shipping delivery Payment can be transferred through Western Union. Please contact us in our Contact-Us page with heading 'Western Union'.

The reasons for why we do not ship to certain countries vary. Please check below for the reasons why we are unable to ship to certain countries.

a) There may be issues with clearing customs because inspections have been strengthened to a certain level (ex, Brazil, Jordan, Russia, Turkey...)

b) delivery service may not be provided by the courier that ColorCL currently uses

c) PayPal may not be available. (Ex. Turkey...)


For reasons (a) and (b), ColorCL contracts agents who act on behalf of the brand for sales in the country, taking on the responsibilities for delivery, customs clearance, etc. The agent is authorized to sell our products in the country. Selling prices can vary depending on customs, shipping costs, etc. by country.

The countries currently operating under agents are as follows:

   - Jordan (Please contact to email address, colorcljo@gmail.com)
   - Russia (Please contact to email address, Colorcl@mail.ru)

To purchase from Brazil, we are trying to test the delivery to Brazil. When it's done, we will ship the packages out to Brazil again.


As for reason (c), we are currently waiting for Paypal to come up with a solution. At this time, we only accept payments through PayPal. 

We recommend procuring an overseas payment service for those that reside in countries where Paypal is not available. 

Shipping regulations and policies vary by country. As such, the available shipping methods are determined by the customs and shipping authorities of each country.

Indeed, the price of using expedited shipping via DHL Express is higher than that of Standard Shipping. The good news is we offer free express shipping on all orders over $60 USD. We recommend bundling orders with friends and family!