1. Please contact our CS department to open a case

Please contact at support@colorcl.com to open a case.
You can simply send us an email or use our contact us page.
If you return the item without contacting us first, additional costs may occur, so please make sure to contact us in advance.

2. Please check to see if an exchange is possible for you

   - Exchange is possible if following conditions are met:
   a) Blister is unopened
   b) A request for the exchange has been made within 14 days of receiving the product (If for special reasons you have exceeded 14 days, our staff can help you if you kindly explain it to us!)

   - Exchanges are not possible for the following:
   a) Free Products
   b) Trial Samples

   ** All items, including any free gifts, must be returned.

3. Go to the local post office, safely repackage the items and send the package via 'First Class International Mail' or 'Priority International Mail'

The Return Shipping fees must be paid by the sender (customer) to the local post office.

(※The following is based on the US and may vary slightly by country.)

You can use 'First-Class Mail International' for returns.
Returns take approximately one month on average from the US, but may differ in other countries.

If you want it done more quickly, you can use 'Priority International Mail Service'. It's a little more expensive than 'First-Class International Mail' but delivery only takes 6 to 10 business days! (Prices start at $25.85~)

Our address for return shipments is:

Name: COLORCL
Address 1: 64, Galsangyo-ro, Baebang-eup,
City: Asan-si
State: Chungcheongnam-do
Country: Republic of Korea
Zip code: 31477
Phone: +82-70-7717-1110 

* Please use the same name and email address used in placking the original order for filling out the sender information.

It's okay if you would like to use a different courier, please do so at your discretion. However, all replacements will be sent via the Post office or DHL express.

4.  Send the following information to ColorCL (By sending us this information, we can help you receive your replacements faster!)

   a) Return Tracking number
   b) Picture of the product (You can take a picture of the products before sealing the package. All products to be returned must be visible in the picture.)
   c) List of products you would like to have exchanged
   d) List of products you would like to receive for the returned items in (c)

You can send this information via our Contact-Us page with heading 'Exchanges & Returns*'.

5. Receiving the replacement or refund

After the package arrives at out distribution center in Korea, it is inspected by our Quality Control team. After confirming the items in the package, exchange or refund will be processed.

- Exchange: If you choose an exchange, we will guide you through selecting the shipping carrier and provide details on the reshipping cost, and assist you with the payment. Once the payment is completed, the replacement item will be shipped.

- Refund: If you choose a refund, only the product amount will be refunded, excluding the shipping cost.