Refund policy
We aim to provide our customers with quality products and reliable service. Cancellations are trivial compared to the satisfaction of our customers. Thus, they are as welcome as transactions at our store. We will do everything we can to ensure that cancellations, returns, and exchanges go as smoothly and expediently as possible.
- Cancellations -
1. Cancellations & refunds are only applicable for orders that have not been shipped out. For customers who have received their orders, please check the Exchanges & Returns section.
2. PRIOR TO AN ORDER BEING SHIPPED (Before a tracking number has been generated)
If you would like to make a cancellation or request a refund, you can email our support staff, support@colorcl.com. Please have your order number ready or the full name and email address used to place the order.
3. AFTER AN ORDER HAS SHIPPED (After a tracking number has been generated)
Cancellations can not be made after an order has been shipped out. If you would like to request a refund, please send the package back to us. It is important to note that only items with unopened blisters are accepted, and the return shipment fees are the sole responsibility of the customer.
Tracking numbers for the return shipments should be emailed to support@colorcl.com with the heading 'Return Tracking Number'
4 Banks and financial institutions do not complete transactions immediately after submission, so the store server systems are put on-hold or dismissed when trying to complete cancellations. Thus, it can take up to, but not limited to 27 days for funds to reach customers and refunds to be completed.
- Exchanges -
1. If a customer is dissatisfied with a purchase and would like to request an exchange, the return shipment fees are the responsibility of the customer. However, COLORCL will cover the costs of shipping back a different product to the customer.
2. COLORCL is responsible for any factory defects and will replace defective products or refund the purchases.
However, COLORCL does not provide free exchanges or refund services in the following cases:
a) Ordering errors and wrong shipping addresses
b) Choosing the wrong options (prescriptions)
c) Items are damaged or contaminated after they have been received by the recipient.
In the above cases, customers are responsible for the return shipment fees.
3. For defective and/or damaged products, it is store policy to verify three things, so customers must send photos of the following to support@colorcl.com with the heading 'Product Issue'
a) damaged lenses
b) blister label of the damaged lenses
c) prescription received from an eye care professional (if applicable)
COLORCL is not responsible for errors made by customers when selecting lens values, as specified in the agreed upon Terms & Conditions
Tracking numbers for the exchange shipments should be emailed to support@colorcl.com with the heading 'Exchange Tracking Number'
4. Exchanges will be processed after the items have been received and checked at the COLORCL distribution center. On average, exchanges take about 7 to 14 days via USPS.
5. Exchanges are only applicable for unopened blister packaging. Customers have 7 days upon reception of their order to request an exchange from our COLORCL staff.
6. Tracking numbers for the return shipments should be emailed to support@colorcl.com with the heading 'Return Tracking Number'
Customers are to safely repackage the items to be exchanged and send them to the address below:
Name: COLORCL
Address 1: 351, Sunmoon-ro, Tangjeong-myeon
City: Asan-si
State: Chungcheongnam-do
Country: Republic of Korea
Zip code: 31457
Phone: +82-70-7717-1110
- Returns -
1. If a customer is dissatisfied with a purchase and would like to return it and request a refund, the customer is responsible for the return shipment fees.
2. COLORCL is responsible for any factory defects and will replace defective products or refund the purchases.
However, COLORCL does not provide free exchanges or refund services in the following cases:
a) Ordering errors and wrong shipping addresses
b) Choosing the wrong options (prescriptions)
c) Items are damaged or contaminated after they have been received by the recipient.
In the above cases, customers are responsible for the return shipment fees.
3. For defective and/or damaged products, it is store policy to verify three things, so customers must send photos of the following to support@colorcl.com with the heading 'Def/Dam Product'
a) damaged lenses
b) blister label of the damaged lenses
c) prescription received from an eye care professional (if applicable)
COLORCL is not responsible for errors made by customers when selecting lens values, as specified in the agreed upon Terms & Conditions
4..Tracking numbers for the return shipments should be emailed to https://colorcl.com/contact-us with the heading 'Return Tracking Number'
5. Returns/Refunds are only applicable for unopened blister packaging. Customers have 7 days upon reception of their order to request a return from our COLORCL staff.
Customers are to safely repackage the items to be Returned/Refunded and send them to the address below:
Name: COLORCL
Address 1: 351, Sunmoon-ro, Tangjeong-myeon
City: Asan-si
State: Chungcheongnam-do
Country: Republic of Korea
Zip code: 31457
Phone: +82-70-7717-1110
6. Returns will be processed after the items have been received and checked at the COLORCL distribution center. On average, returns take about 7 to 20 days via Post office delivery.
7. Banks and financial institutions do not complete transactions immediately after submission, so the store server systems are put on-hold or dismissed when trying to complete cancellations. Thus, it can take up to, but not limited to 27 days for funds to reach customers and refunds to be completed.